Terms of Service
Deliveries made by Lavish are made from Monday to Friday, from 8:00 am to 6:00 pm. The delivery period is counted from the confirmation of payment on working days, that is, not Saturdays, Sundays and holidays. Exceptionally deliveries can take place on Saturdays, Sundays and holidays. After confirmation of payment, the deadline for issuing the Invoice is up to 5 working days. Please check the dimensions of the product and make sure that they are in the elevators, doors and corridors of the delivery location, as it does not assemble, disassemble the product and/or doors and windows, transport by stairs or lift on the side of outside the building. Our couriers carry out only one delivery attempt on the spot. It is essential that, not requested, there is a person authorized by the buyer (a), over 18 years old, and carrying an identification document to receive the goods and signature of the protocol. After finalizing the order, it is not possible to change the delivery method, advance order or priority. All delivery times take into account the stock, region, invoice issuance process and product preparation time. With each update in the order status, our system automatically sends alert emails. That’s why it’s important to keep your e-mail up to date on registration.
Situations in which delivery delays may occur: If the delivery attempt is unsuccessful, the order will be returned to the carrier’s Distribution Center, we will contact you so that a new delivery attempt can be made. Once the order has been completed, it is not possible to change the delivery address. If you have provided the wrong address, please contact customer service and request a change. If you have provided the incomplete address, please contact the customer service department and inform the missing data.
It will only be possible to add additional information such as block, floor, reference point. It is not allowed to change the street name or the building/house number, for example. Natural and adverse factors: heavy rains, accidents or strikes in the region where the product should be delivered make it impossible for the transporter to arrive.
COMMITMENT OF CARRIERS:
In the event of the recipient’s absence, carriers are not bound to make delivery attempts. Delivery can only be made to a person over the age of 18 who presents an identification document. The carrier is prohibited from: Entering the domicile; Deliver by alternative means (example: hoisting product by window); Perform installation or maintenance of products; Open the product packaging; Deliver to an address different from the one listed in DANFE; Deliver to minors or without identification document
Lavish offers its customers quality products, seeking partnerships with the best suppliers in the categories it sells. To maintain credibility and always achieve our customers’ satisfaction, we created an Exchange Policy. PRODUCT DEFECTIVE IN TRANSPORTATION: When receiving purchased products, always check that their packaging is in perfect condition before signing the proof of delivery. Even though the packages are apparently in perfect condition, the customer must open them, before signing the delivery receipt, and check the status of the product and whether there is any damage to it.
If the packaging is violated or if there is any apparent damage to the product, refuse to receive the goods, indicating in writing the reason for the refusal, and immediately inform the Customer Service Department e-mail: email@example.com we advise you not to accept any proposal from the carrier for the acceptance of the goods in this condition.
It is important to emphasize that the products do not undergo any change in our Distribution Center. In this way, they are sent to the customer exactly as delivered to us by the manufacturer. Therefore, in the event of any of the following cases, refuse to receive the product: Important Notes: In exceptional cases, the refusal does not occur immediately after the delivery attempt is at the sole discretion of Lavish without authorizing or not the exchange of the product, in this if you contact the SAC.
When authorized, the exchange will be made only after receipt and analysis of the conditions of the returned product. If any discrepancy is found, such as absence of damage, indications of misuse/handling or absence of accessories, Lavish will DENY the exchange, in which case the product will be available for removal, Lavish may resend the product to the customer with prior authorization.
Authorized for return, Lavish will inform the customer of the PROTOCOL number, which must appear on the packaging of the product to be shipped, together with the sender’s data, and how the damaged goods must be returned. Attention: The collection of the merchandise can only be made at the same address where the delivery was made. The customer must return the product always accompanied by the original invoice, writing on the back “MERCHANDISE REFUSED FOR FAILURE”. The lack of the original Invoice will prevent the correct identification of your purchase order and, consequently, the exchange. If Lavish does not have the product to be exchanged in stock, the customer may choose to exchange another similar product. Lavish has five calendar days, counting from the date of receipt of the returned product, to administratively resolve the occurrence reported by the customer to the Customer Service, this period will be increased by the transportation time to your region. Remembering that the product must be returned in its original packaging and containing all accessories, including the invoice.
Divergence in OrderIf the customer receives a product different from the product stated in the purchase order, Lavish will arrange for the exchange for the correct product. For the customer to guarantee his right to exchange the product in disagreement with the order, he must comply with the following guidelines. If at the time of delivery you detect that the product received is different from the product specified in the order, REFUSE DELIVERY. Write on the back of the invoice the following sentence “MERCHANDISE REFUSED FOR DIVERGENCE” and IMMEDIATELY contact our Customer Service firstname.lastname@example.org to report the occurrence.
If the customer detects that the product is different from the product specified in the order after accepting the delivery, he will have a period of 07 consecutive days to communicate the divergence to Refrigeration Impact. Under no circumstances will the request for exchange of goods be accepted after the period of seven calendar days. The product must be returned in its original packaging and containing all accessories including the original invoice. Lavish will send the customer the protocol number so that it can follow the solution of the problem. Important Observations: The exchange will be made after receiving and analyzing the conditions of the returned product. If any irregularity is found, such as a broken seal, signs of use or misuse/handling of the product, absence of accessories and Invoice, Lavish will DENY the exchange, and will send the product back to the customer with prior notice. Return authorization, Lavish will inform the client of the protocol, the client must make a separate invoice to send the goods with freight prepaid. In this case, the protocol number must be included in the observation field of the return invoice. The customer must return the product always accompanied by the original invoice, writing on the back “GOODS REFUSED BY DIVERGENCE”. The lack of the original invoice will prevent the correct identification of your purchase order and consequently carry out the exchange. If Lavish no longer has the product to be exchanged in stock, the customer may choose another similar product. Lavish has five calendar days, counting from the date of receipt of the returned product, to administratively resolve the occurrence reported by the customer to the Customer Service, this period will be increased by the transportation time to your region. Remembering that the product must be returned in its original packaging and containing all accessories and manuals. Return and WithdrawalIn case of withdrawal or return of the order, the deadline is 07 calendar days after the date of receipt of the order. The reimbursement of the values will only be made after the return of the products and you will have to wait a period of 10 working days.