For all international shipments outside the U.S., it is the customers responsibility to arrange for the collection of their package within the designated time frame. Should the customer fail to collect their package from the respective international courier company, HESPERA is not responsible for reissuing the shipment or refunding the customer. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. These fees are out of our control and vary by country. Standard (national post service) and express shipping providers (DHL, UPS, Fedex and EMS) notify the customer if such fees apply. They are the responsibility of the customer and due upon receipt of your package.